Reference

Terms and Conditions for Using qk99

These terms set out the rules for opening and using your qk99 account, including how deposits and withdrawals work through bKash, Nagad, and Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated without noticeApplies to all account activity
qk99 Terms and Conditions for Using qk99
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment details are handled with care. We use encrypted connections for all account sessions and payment flows — whether you are depositing via bKash or withdrawing to Nagad. We do not store your mobile wallet PIN or share your account data with third parties outside of what is needed to process your transactions.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference between visits. No tracking cookies are placed without your consent.

Account Access

Your account is tied to your registered mobile number. Any change to your number or wallet details requires identity verification through our support team before it takes effect.

Contact for Changes

To update your registered details or request deletion of your account data, contact support from your registered email. We action verified requests within a reasonable period.

TERMS CONTACT

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Reach out through the channel that works for you — we respond in English and can help with account access, wallet verification, and eligibility questions.

Live Chat Available directly from your account dashboard. Raise a terms or account query and a support agent will respond during operating hours.
Email Support Send your query to our support address from the email linked to your qk99 account. Include your registered mobile number for faster handling.
Help Centre Our help section covers common terms questions — account eligibility, wallet rules, and what to do if a transaction is held for verification.

Common Questions About These Terms

Real questions about how these terms apply to your account and your payments.

These terms apply to anyone who opens an account on qk99. Eligibility depends on your local law and the regions where qk99 is available — access is not available everywhere.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party bKash, Nagad, or Rocket account will be flagged and may result in a withdrawal hold pending verification.

We may suspend or permanently close your account. Any balance held at the time of closure is subject to review, and funds linked to a terms breach may be withheld during that process.

Contact our support team from the email address linked to your account. We will confirm your identity and provide a summary of the data we hold within a reasonable timeframe.

We may update these terms at any time. Continued use of your account after an update means you accept the revised terms. We recommend checking this page periodically if you are an active account holder.

These terms do not override local law. If online gaming or wagering is restricted in your region, it is your responsibility to comply. qk99 does not confirm legality for any specific jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.